Oxfordshire County Council Looks to GIS to Transform Service Delivery - 03/11/2017
Oxfordshire County Council, committed to delivering top quality services and value for money on behalf of the country’s 600,000 plus residents, is investing in a new GIS (Geographic Information System) to help transform service delivery. The council is aiming to increase the number of digital tools it uses, based on location, to transform its service delivery while making savings in the cost of delivering those services.
The Council believes that, by utilising the location element at the heart of its Customer Engagement Strategy, it can increase citizen engagement and transactional services through new apps and services built on a new Oxfordshire Digital platform which includes Esri UK’s ArcGIS software.
A more time-efficient Council workforce will also be driven by access to interactive mobile technology. For example workers in the Communities teams will be able to receive new assignments on their mobiles. They can then report their progress and any findings, including photos, directly back to the office through a simple online form, without having to resort to pen and paper.
Public facing web apps will allow more citizens to engage with the council and access a wider range of services available in their locality, from recycling, to school catchment areas and transport services. Residents will also be able to report problems and track progress at a time of their choosing. These technologies with digital map-based tools will lead to a reduction in contact volume, driving further cost efficiencies while offering a better service to citizens.
Esri UK was awarded a multi-year contract to provide a corporate GIS infrastructure to Oxfordshire County Council through the CCS LASA framework, using a competitive tender approach. Esri’s ArcGIS platform will replace a number of legacy GIS applications in the council, consolidating legacy mapping systems to a single GIS platform.
Last updated: 20/04/2018